FAQ
Do I need to be a registered member to make a purchase from Leyli Shah?
Yes, if you add items to your cart without logging into the website, you will be asked to enter your username and password at checkout. If you do not already have an account, you can easily create one by providing your email and personal details.
. Can I edit my account information?
Yes, you can update your personal information at any time. Simply log in using your username and password, then go to your account settings to make changes.
Can I access my previous orders?
Yes, by logging into your account, you can view your order history and check the details of your previous purchases.
How can I track the status of my order?
You can track your order status by logging into your account and selecting the “Orders” section.
How will I be informed that my order is being processed?
After completing your purchase and placing an order, you will automatically receive SMS notifications. If necessary, our sales team will also contact you by phone. Additionally, you can log in to your account to check the status of your orders.
Can I cancel or modify my order?
Before confirming your order and clicking the “Complete Purchase” button, you can edit or remove items from your shopping cart. After the order is finalized, you will need to contact our support team for any cancellations or changes.
Can I place my order through other channels?
Yes — to make the process more convenient, Leyli Shah also accepts orders via Instagram Direct Message and WhatsApp, in addition to the website.
How can I pay for my order?
You can pay online through the payment gateway using any Shatab-member debit or credit card.
Is online payment on Leyli Shah’s website secure?
Yes, our online payment system is designed to be safe and easy to use.
What happens if my online payment fails but the amount is deducted from my account?
Sometimes, due to network issues during payment, the transaction might be incomplete, but the amount is temporarily held in intermediary accounts. In such cases, the bank will automatically resolve the discrepancy and refund the amount to your account. If the refund does not appear within 72 hours, please contact your bank directly.
How long does it take for my order to be delivered?
For customers in Tehran, orders are delivered within 24 to 48 working hours after confirmation.
For customers in other cities, delivery will be made via Iran Post within 7 to 10 working days.
How will my order be delivered?
Orders within the 22 districts of Tehran are delivered by courier service. For other cities across Iran, deliveries are made via Iran Post.
Can I choose a specific day and time for delivery?
Yes, customers in Tehran can specify their preferred delivery date and time by contacting our support team via WhatsApp after placing their order.
How is the delivery fee calculated?
The delivery cost is the responsibility of the customer and will be added to the total amount during checkout.
Can I order a gift for someone else and have it delivered to them?
Yes, after selecting your products and adding them to the cart, you can enter the recipient’s address and information during the checkout process.
What should I do if the product I received is defective or damaged?
To provide better service, Leyli Shah offers a 3-day money-back guarantee and a 7-day unconditional exchange guarantee.
Note: Reported issues will be carefully inspected by our after-sales service team. If a technical defect is confirmed, the product will be eligible for return or exchange. This guarantee does not cover damages caused by misuse.
To use this service, please make sure the product is properly packaged, and all accessories are included when returning it.
How and when will I receive a refund if I return a product?
Once a returned product is received and approved by our after-sales service team, we will coordinate with you for the refund, which will be processed within 48 working hours to your designated bank account.